Most often asked questions
Why should Cellar Plus be my first choice for DIY online shopping?
When buying products with Cellar Plus online, you can feel confident in knowing that you have the security and support of dealing with a company that has been established for 40 years. There is also the added benefit of having 4 showrooms that gives you the opportunity to contact our trained staff with any questions or assistance you may need. With our 4 handy locations you can also visit us to touch and feel products any time of the week. Even on Sundays during wine vintage. (Feb – May only)
Why is it that Cellar Plus are always able to offer the best products and brands from around the world and still offer competitive prices?
Having forged strong relationships with our suppliers throughout the last 40 years, and being a tune to industry supply and demand, we pride ourselves on bringing you the most competitive prices possible. Listening to you, the customer, allows us to stay up to date with your needs. . Together with this, our valuable supplier relationships ensure we are kept up to date on the latest technology, products, services and market trends. Our bulk buying power also assures we bring you great products, prices and the all important after sales service and support.
Why is buying from Cellar Plus online or one of the Cellar Plus Showrooms so easy?
We offer excellent products at excellent Prices along with excellent staff and suppor t. We are large enough to carry over 10,000 product line combinations and have more than 95% of products in stock at all times.
All of our staff carry extensive industry experience and are active hobbyists or involved within the commercial arena. As directors, we see intense product training and awareness with staff paramount to achieving great customer satisfaction. If you need assistance with your next project, our staff will be ready to help you with great solutions that ensure you make the best product possible. Don’t forget, the information is free….
What if the product I am after is out of season or stock?
As a distributor and retailer we try to keep most items on display throughout the year. If however, we are unable to supply within our normal delivery lead time, we will notify you immediately to make appropriate delivery arrangements.
Why do we support the culture of SLOW food making?
Well simply, it tastes better! …… and of course it’s the opposite of all things “ FAST Food”.
Slow food is about creating foods and beverages that offer the highest level of taste and maximum nutrients/goodness. By using simple fresh ingredients it will ensure your next D.I.Y recipe will be a great success. There are unlimited recipe ideas available to impress your friends when they next visit.
The D.I.Y movement would have to be one of the most rewarding of hobbies. After all, you made it with your own hands and inspiration. Many people often go on to make there hobby a career.
Need to return an item?
The information below will guide you through our return process.
Faulty Goods/Incorrect goods supplied
To date this is most uncommon given our check and test before dispatch policy, however:
All warranties are honored and all goods found to be faulty under a manufacturers warranty may be returned for exchange/credit.
Freight charges are then the responsibility of Cellar Plus, however notification of the need to return goods must be supplied to Cellar Plus by email or fax before returning goods to allow Cellar Plus to choose their preferred freight carrier. Customers requiring collection or delivery of goods, MUST advise of exact delivery/collection times, am/ pm, between the hours of 9am - 5pm.
All goods returned for any reason other than faults must be in as-new-condition, with the original invoice. We do not offer a full credit for “change of mind” issues with the product. We do however, upon inspection, offer an exchange credit voucher less a restocking fee of 10% of the product value should the item be in a re-saleable condition. All freight charges incurred are the responsibility of the customer/purchaser. Notification of the need to return goods must be supplied to Cellar Plus by email or phone before goods are returned and within 14 days of purchase.
Goods damaged in transport must be returned to Cellar Plus for inspection before a replacement or exchange is supplied. We attempt to pack all glass items to the best of our ability, however most carriers offer no responsibility for fragile items including lab wear or bottles, therefore we also do not offer replacement for goods damaged during shipping/delivery. For all other matters, Freight charges will be covered by Cellar Plus. Notification of the need to return goods must be supplied to Cellar Plus by email or phone before goods are returned and within 14 days of purchase.